*** Video above: How lots of guns TSU took throughout the nation in 2015 ***.
( KRON)-- Frontier Airlines is facing some criticism over a policy that pays gate agents a bonus for capturing large-scale bags, and it's getting attention on social networks.
A source familiar with the situation informs Nexstar's KRON that if the policy is being utilized to charge consumers without cause, the airline company might be breaking the law.
Flying a budget airline can have its benefits if you need the most economical ticket or wish to get someplace last-minute for a low rate. When the "concealed" costs start stacking on, you might discover yourself with a much bigger bill than you expected.
Customers flying on Frontier Airlines have brought their problems about one such charge to TikTok, and the videos are going viral. One user demonstrates how she and another client's personal bags both fit quickly into the personal carry-on baggage checker at the departure gate. Nevertheless, she and the other passenger were needed to pay a $99 individual item charge when eviction representatives said the bags were too big.
The user discusses in later videos that she and the other tourist were denied boarding after shooting their bags fitting into the baggage measurer. When they were then denied entry onto the plane, she said both had actually already paid the individual product charge. Frontier's luggage fees change depending on when you pay, with a charge scheduled online over 24 hours prior to the flight almost half the cost of a cost paid at the departure gate.
When KRON connected to Frontier Airlines for discuss these grievances, the media team said that the "carry-on bag size requirement" the airline company had developed was not "regularly applied" to all customers. The airline company says this was unjust to the "majority" of consumers who do spend for carry-on bags in advance.
Some commenters on the viral videos pointed out that Frontier Airlines has rolled out a brand-new policy that reportedly pays gate representatives a $10 perk for each bag they can charge for at the gate. When asked about the reward, a Frontier representative said it is only suggested to "incentivize" their team members "to guarantee compliance with the bag size requirements to make sure all consumers are treated relatively, including the bulk who abide by the rules.".
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DOT's Office of Aviation Consumer Protection is the primary investigator of luggage problems in regard to airline companies. When traveling with airlines, this firm supplies a detailed control panel for flyers to comprehend their rights.
A reward program where representatives can make bonus offers for flagging large-scale bags does not break the law. If that reward program eventually causes representatives to incorrectly categorize a bag as oversized in order to charge an extra fee without cause, that would be an infraction of the law, a source informed KRON.
The DOT likewise sets out what consumers can anticipate from airline companies that "involuntarily bump" them from a flight. The DOT website mentions that the initial step is to submit a grievance with the airline. If that does not resolve the problem, the consumer can then file a grievance with DOT.
Frontier Airlines offered the following statement to KRON on the viral videos:.
" Customers are clearly informed about our bag size guidelines during the booking procedure and are advised prior to check-in and again throughout the check-in procedure. Signage at our ticket counters and gates likewise offer pointers. Bags can be acquired at any point prior to boarding at reduced expense.
As consumers are boarding, those with individual products that might be extra-large are asked to place their bags in the sizer. Clients who wish to bring a second bag onboard, even if it is of an individual item size, require to purchase a carry-on bag.
We have on a number of occasions examined particular claims by clients who say they were unfairly charged for a bag at the gate and normally find there is more to the story. All grievances are taken seriously and customers are motivated to call our Customer Care group with any concerns.".
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