- Apr 3, 2025
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The aviation sector is a powerhouse in the United States, contributing a staggering 5% to the national GDP, according to Airlines for America. As the largest domestic aviation market in the world, it plays a crucial role in our economy. Yet, beneath this impressive facade, the industry is grappling with significant issues that compromise the passenger experience and overall safety. It’s time for a serious conversation about reforming an industry that seems to prioritize profit over the public good.
One of the most frustrating practices in commercial aviation is overbooking. Airlines routinely sell more tickets than available seats, banking on the assumption that not all passengers will show up. Unfortunately, these calculations often miss the mark, leading to chaotic situations at the gate.
St. Paul resident Megan Radke expresses her frustration, saying, “There used to be a time when you could fly standby, and you can’t anymore. Even if you have a seat, sometimes you wonder, ‘Am I going to be on my flight anymore?’”
To enhance passenger experience, airlines should drastically reduce overbooking and establish more effective standby programs to fill empty seats without compromising travelers' rights.
In recent years, many airlines have significantly increased baggage fees, even charging for carry-on bags. The cheapest economy fares now offer little more than a cramped seat, leaving passengers feeling like they are “strapped to the wing of the plane,” as Radke puts it.
The technological infrastructure in the aviation industry is concerningly outdated. For instance, Southwest Airlines utilized 1990s software for flight and crew scheduling, which led to a catastrophic meltdown during the 2022 holiday season. Thousands of flights were canceled due to this failure, highlighting the urgent need for investment in modern technology.
Moreover, a recent cybersecurity update caused significant disruptions for Delta Air Lines, resulting in mass cancellations for several days. If airlines can afford to install touchscreens at every seat, they must also ensure their operational software is up to date.
Even the aircraft manufacturers are under scrutiny. Cheng Wang, an assistant professor at Minnesota State University, points out that Boeing has often prioritized profits over passenger safety. The company’s failure to adequately train pilots on new flight control technologies for the Boeing 737 Max 8 has been linked to two tragic crashes that claimed 346 lives. This raises serious concerns about Boeing’s commitment to public safety, especially given that 37% of its revenue comes from the U.S. government.
The aviation industry is a significant contributor to greenhouse gas emissions, and the urgency for sustainable practices has never been greater. Suggestions for improvement include:
Some argue that the only way to combat the environmental impact of flying is to replace planes with other forms of transportation. While this may hold merit, especially for shorter routes, the vastness of the U.S. makes air travel a necessity for long distances.
The aviation industry receives substantial government support through tax credits, bailouts, and subsidies. While this funding is essential for maintaining operations, it raises questions about fairness and competition with more sustainable forms of transit, such as rail systems.
While aviation will always play a vital role in our country, it is clear that significant changes are necessary. From prioritizing passenger experience to investing in modern technology and sustainable practices, the industry must evolve to meet the needs of today’s travelers.
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